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Provider Resources for the Medicare Recovery Audit Program

Updates, resources, and contact information for providers.

Welcome to Performant's New Provider Resources Section

Here you'll find the latest information for the Medicare Fee for Service (FFS) Recovery Audit Program for Regions 1 and 5, including access to helpful resources to assist you in working with Performant.

Our commitment is to deliver a best-in-class customer experience and minimize unnecessary burden to you during the course of our work. We focus on providing a collaborative and data-driven approach to continuously improve our auditing practices while reducing disruption.

If you have questions or would like to learn more about the CMS program, we’re here to help. Talk with one of friendly customer service specialists today.

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Access your claim review status, update your contact information, and more.

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General Program Updates

Most Recent Update: April 30, 2018

Performant has temporarily removed letter templates from the website to make updates.  The modifications will be minor in context.  If you click on a link to letter that has been removed, a blank page will display.  Once modifications are made, the templates will be uploaded and available for viewing.   We appreciate your patience during this activity.  UPDATE 5/4/18:  Letter templates are back on-line.

Most Recent Update: April 20, 2018

Medicare FFS Recovery Audit Contractors (RACs) are approved by CMS to review Periodic Interim Payment (PIP) providers under CMS New Issue #0001 MS-DRG Validation.  Facilities receiving Periodic Interim Payments will receive ADR’s within 6 months of the date of service for the claims under review.

Most Recent Update: January 8, 2018

Effective 1/31/18, all customer support services will no longer be available for Region A inquiries.  The new RAC contracts for Region 1 and Region 5 will be unable to service the outgoing RAC contracts that end January 2018.  Please redirect Region A inquiries to your respective Medicare Administrative Contractor (MAC) or Centers for Medicare and Medicaid Services (CMS).

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Supporting Resources

If you are a provider seeking additional information for Region 1 support, Click Here
If you are a DMEPOS supplier or Home Health or Hospice provider seeking additional information for Region 5 support, Click Here
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