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Provider Resources for the Medicare Recovery Audit Program

Updates, resources, and contact information for providers.

Welcome to Performant's New Provider Resources Section

Here you'll find the latest information for the Medicare Fee for Service (FFS) Recovery Audit Program for Regions 1 and 5, including access to helpful resources to assist you in working with Performant.

Our commitment is to deliver a best-in-class customer experience and minimize unnecessary burden to you during the course of our work. We focus on providing a collaborative and data-driven approach to continuously improve our auditing practices while reducing disruption.

If you have questions or would like to learn more about the CMS program, we’re here to help. Talk with one of friendly customer service specialists today.

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Access your claim review status, update your contact information, and more.

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General Program Updates

Most Recent Update: April 8, 2019

CMS often receives referrals of potential improper payments from the MACs, UPICs, and Federal investigative agencies (e.g., OIG, DOJ). At CMS discretion, CMS may require the RAC to review claims, based on these referrals. These CMS-Required RAC reviews are conducted outside of the established ADR limits.

Most Recent Update: July 2, 2018

Performant will be closed for Independence Day and the day after, July 4th and 5th.  You will still be able to reach us via email at or call our Customer Service line 866-201-0580 and leave a message.  We will respond to all messages July 6th upon our return.  From all of us to all of you, “Have a fun and safe holiday”.

Most Recent Update: April 30, 2018

Performant has temporarily removed letter templates from the website to make updates.  The modifications will be minor in context.  If you click on a link to letter that has been removed, a blank page will display.  Once modifications are made, the templates will be uploaded and available for viewing.   We appreciate your patience during this activity.  UPDATE 5/4/18:  Letter templates are back on-line.

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Supporting Resources

If you are a provider seeking additional information for Region 1 support, Click Here
If you are a DMEPOS supplier or Home Health or Hospice provider seeking additional information for Region 5 support, Click Here
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