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Archive for all Region 1 and Region 5 Updates

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August 10, 2017

Noridian, DME MAC JA and JD is hosting a “Recovery Auditor” Outreach session next week on the 17th of August at 2:00pm CST, which will focus on the RAC Region 5 national contract, from their perspective as the DME MAC, JA and JD.
The announcement information for the webinar may be found on Noridian’s website Here.

The registration Link for the webinar may be found here


July 28, 2017

The new enhanced Performant RAC website is LIVE!  The content of the website has not changed.  All your familiar links, forms, and information sources are still available.  We encourage you to click through the pages and become familiar with the new layout.  If you have any questions or need help navigating the website, please reach out to Customer Service 866-201-0580 and they will guide you step-by-step.  Thank you in advance for working with us through this launch.

July 17, 2017

Get ready, get set…the new, enhanced Performant RAC website will be released soon!  The website will look different but it contains the same content as the previous website, with just a new and enhanced look and feel.  We believe you will find it easier to locate the information you’re seeking.  Once it launches, if you need any assistance navigating the new website, please call Customer Service and they will guide you.

April 25, 2017

Dear DMEPOS Suppliers, it has come to our attention that Noridian for MAC Jurisdiction D, between March 15, 2017 and April 21, 2017 inadvertently mailed 3,647 initial demand letters to DMEPOS Suppliers which incorrectly identified Performant as the applicable review contractor for claims related to the Comprehensive Error Rate Testing (CERT) audit process.  Noridian has corrected the incorrect reference as of April 24, 2017 and will be mailing out updated letters to the affected suppliers over the next week.

Please note, Performant is not the applicable review contractor for these CERT audits and is not involved in any way with these claims.  Providers should contact Noridian’s Customer Service Department at (877)320-0390 (M – F, 8:00 am to 6:00 pm CST) if there are any questions that pertain to these CERT claims.

April 21, 2017

Medical records for our first set of ADR’s have been coming in at a record pace.  Thank you!  In order to keep operations running smoothly, we have a few tips for those submitting records via CD or FAX that will help to ensure your records are processed timely and accurately:

  • Files loaded to CD’s must be loaded with the proper naming convention of NPI-Claim number (an example can be found in the ADR letter).
  • If submitting a large record on a CD (200 MB+), please break it into volumes (i.e. NPI-Claim number Vol 1, NPI-Claim Number Vol 2, etc.).  If you do not want to break it into volumes, please ensure the settings on the CD allow us to modify the files so that we can separate large files into volumes for you.
  • When submitting CD’s with passwords, please use the standard password found in the ADR letter or if submitting with your own password please email that password to the RAC Mailbox at before sending us the CD.
  • If you want to fax records, please limit the page count to 50 pages or less.  Faxes larger than 50 pages will fail or be incomplete due to size and transmission time limitations (meaning the Fax machine will “time-out” and the transmission will fail).  Records larger than 50 pages must be submitted via CD, Paper, or esMD.

If there is an error in the submission format, Customer Service will make a courtesy call to advise you of the error.  If the files are submitted incorrectly or fail a second time, the files will be rejected and you will have to resubmit them with the correct format.  Please don’t forget, you can check status for the receipt of records by signing into the provider portal.

Thank you in advance for your understanding and assistance.